Vixen Chronicles

Sometimes I feel the need the re-post. Or at least incorporate something I wrote a long time ago into one of my posts. This past week has made me feel that the time was near. I needed a new dress this week. This is the wedding season or something, and with three upcoming weddings in three entirely different states and two countries, I felt the need to shop. Alas, all of my shopping buddies moved away, and then I moved away from my favorite stores, and sometimes, shopping is just not a solitary thing. I pondered my dilemma, then called up a woman I'd met recently, one who felt like she had the material to be a friend. She recently immigrated to Texas from New York by way of Connnecticut, and she lives very close. The sister (whose name I promised I would not mention) just seemed to be so cool. I invited her and her spouse out for drinks with a group of folks to try and introduce them to our small community a few weeks ago. She was feeling a little uncomfortable and always s...

What makes customer service good? I've had some experiences lately that certainly made me think. Case number on e. I purchased a pair of kids shoes from Nordstrom. My daughter couldn't live without them. (She obviously takes after me). They were shiny and pretty and according to the salesperson, were covered with individually hand sewn sequins. And I do mean covered. If a light shown on her feet we would all be blinded. We got the last pair in her size while other customers with little girls hoping for shiny feet glared at us. If I had let her she would have worn the suckers out of the store. Next morning, she hopped out of bed and right into her new shiny shoes. She already knows that (almost) nothing makes you feel as good as having great shoes on your feet. She came home crying. A few sequins had come off. I comforted her and assured her that it was only a few and oh, well, it was bound to happen. But it kept happening, right on the toe. And it wouldn't hav...