Fanatical Customer Service
What makes customer service good? I've had some experiences lately that certainly made me think. Case number on e. I purchased a pair of kids shoes from Nordstrom. My daughter couldn't live without them. (She obviously takes after me). They were shiny and pretty and according to the salesperson, were covered with individually hand sewn sequins. And I do mean covered. If a light shown on her feet we would all be blinded. We got the last pair in her size while other customers with little girls hoping for shiny feet glared at us. If I had let her she would have worn the suckers out of the store. Next morning, she hopped out of bed and right into her new shiny shoes. She already knows that (almost) nothing makes you feel as good as having great shoes on your feet. She came home crying. A few sequins had come off. I comforted her and assured her that it was only a few and oh, well, it was bound to happen. But it kept happening, right on the toe. And it wouldn't hav...